Deshanna Ohz

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Question

Can a firearm be purchased on line with a specific clip I live in Washington DC and I think that the clip can only carry 10 rounds or less
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Tayler R Uzn

Denied Service

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Ordered a Typhoon x12 semi-automatic shotgun and order was received and registered. Then i get an email 4 days later (today) and Im being refunded because im flagged for potential fraud?!?!
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Loss:
$375

Preferred solution: Full refund

User's recommendation: Do NOT use GrabAGun

Anonymous
map-marker Salt Lake City, Utah

Refund

So I ordered a gun, but apparently you can't give it as a gift, but you can purchase it, if you are a felon, so my son's birthday gift wasn't able to be received, I guess I should have asked more questions before I purchased the gun now I have to figure out how to get my money back
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Anonymous
map-marker Salt Lake City, Utah

Refund

Apparently myself as a felon can't give a gun as a gift, so my son wasn't able to sign 4 it, so now I'm having to figure out how to get my 1000 bucks back
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User's recommendation: Ask questions before purchasing

Anonymous
map-marker Orlando, Florida

Existing Order

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They blocked me from making any purchases. Didn't give me any reason even after I contacted a representative and management.
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Chase M Okv

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Verified Reviewer

MY ORDER

I accidentally payed all at once instead of using the shoot first and now Im screwed so please get back to me. Like now
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Loss:
$625
Cons:
  • Customer service

Preferred solution: Change my order to shoot first pay later and get my money back. I didn’t mean to pay for it all at once

1 comment
Guest

Pay attention to what you're doing... And you want to own a gun.. WTF Lesson learned.

Steve H Dph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Credit review

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In 2020 I bought a Ruglar 357 Mag model GP100 and everything went smoothly in my credit review but then a few months went by and you got a new bank (Credova ) to do your financing .I tried to buy a rifle but I was denied approval . That did not make sense since my cutting square is 788 .I talked to a gentleman at Credova ex.

1-83*-273-**** ex.134 and he said I mistakenly wrote on the application that I only made $72.00 a month .I make $6,100 myself not even counting the $1,800 my wife makes monthly .My accident number is W 103983 and from my accident you can see that every month I not only made a payment every month but I always made 2 payments each month. I don't think it is a good idea to put my social security down here for everyone to see but I would give any bank officer any information needed .I would like to get everything settled . My land line number is 940 691**** and my cell phone number is 940 337 **** .My address is : 4603 Jennings Ave. , Wichita Falls ,Texas 76310 .

Thank you taking the time to read my letter . Steve Hughes .

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Pros:
  • Service
Cons:
  • Customer service
  • Order process

Preferred solution: Correct my appluation

Anonymous
map-marker Aurora, Illinois

Not A Happy Customer

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I am an established customer of Grab A Gun. Latest online order for two items went through and my credit card was immediately charged. Waited a week and no shipment or communication from company. Inquired and found Grab A Gun does not have the products I ordered in stock. They agree to issue a refund and it will take 3-7 business days for me to receive. BS. They charge my credit card immediately yet I have to wait up to a week and a half or longer to get any refund? I will no longer do business with Grab A Gun.
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User's recommendation: I would not recommend this retailer.

1 comment
Guest

Agreed they really are scammers. Sent me email that shotgun would not be shipped.

They shipped anyway and charged my credit card. They refuse to give me refund and they made the mistake.

I would have picked it up, but they said it was cancelled. I don’t think Brent Cossey knows what’s really going on in this company

Anonymous
map-marker Greenwood, South Carolina

Return

i had order a gun from y'all website and had it shipped to my nearest gun range and when i went to try to pick it up they say i wasnt old enough to get it because i gotta be 21 and im 20 so they wanted me to return the gun back to yall and get a refund on it
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Anonymous

Poor service

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I purchased magazines in the past from grabagun.com before ordering i called them and explained the handgun that i have to make sure i got the right magazines and they shipped them to me.

I purchased prob around 40 mags for various guns and the 1 handgun that i called them on to make sure i got the right magazines, well they sent me the wrong magazines 5 of them and after talking to them on the phone the REFUSED to refund or exchange these magazines.

I could understand if i had not of called them.

PLEASE do not buy ftom this store or you may get the same results i did.

I still have the 5 mags and have no use fir them, that was over a 100 dollars they took me for.

I will let the internet community know of my experience with grabagun.com hopefully you dont get done the same way they did me.

Thanks a lot grabagun.com i will never order from this bogus place again.

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Pros:
  • Service

Preferred solution: Apology

User's recommendation: I will not recommend

Corban Hjf
map-marker Las Pinas, Manila

Fraud transaction

The Agent told me that someone with a username of Jennilyn Evalle and mobile no. ending in 1297 top up Grab pay credits wherein used my credit card that should not happened as she's pretending to be from BPI. Please cancel this transaction right away amounting to 50K. Hoping for your prompt action on this. Thank you.
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Raul N Rua

Having a hard time get a hold of them

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Wont answer phone. Having a hard time getting a hold of them
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Cons:
  • Poor customer services

Preferred solution: I need a smaller capacity magazine because the one I ordered with my fire arm was to large fortune state I live in

1 comment
GrabAGun

Please email customer service at support@grabagun.com

Anonymous
map-marker Las Vegas, Nevada

Order cancellation

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All I got was a simple statement "With orders that have been fulfilled at our automated warehouses we are unable to make any modifications, changes or cancellations." No information at all as to what they CAN do for me, which is what "Customer Service" is supposed to be.
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User's recommendation: Make double sure it's what you want before you buy.

2 comments
GrabAGun

Yes, please do not buy things that you will want to turn right around and cancel. Sometimes we are able to cancel orders. Sometimes it is not so easy and the item must instead be returned for a refund.

Guest
reply icon Replying to comment of GrabAGun

Grab a gun sarcastic responses are a direct reflection on the CEO Brent Cossey.

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Anonymous
map-marker North Platte, Nebraska

Price

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I'm really not pissed just disappointed in pricing. We received email stating gun was one price and it was another.
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1 comment
GrabAGun

Promotional pricing in emails typically only lasts for 1 day. If an email is opened 3 days later, the price will likely be changed.

We get the frustration that can cause sometimes though. Sorry.

Anonymous

I just needed a invoice.

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i am not pissed. They sent me what i asked for.
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Preferred solution: Deliver product or service ordered